Privacy Policy
Last updated: January 2025
Australian Standard Frozen Foods Pty Ltd (ABN 80 701 499 005) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Australian Standard Frozen Foods Pty Ltd is a professional business and consulting services company based in Melbourne VIC. You can contact us about privacy matters at ceo@australianstandardfrozenfoods.online.
2. Types of Personal Information We Collect
Depending on your dealings with us, we may collect:
- Your name, email address and business contact details;
- Business name, position and organisation details;
- Information you provide when requesting a quote, making an enquiry, or using our services;
- Records of communications between you and our team; and
- Website usage information such as pages visited and browser type.
We do not knowingly collect sensitive information (such as health, racial or religious information) and we do not collect information about individuals under 18 without appropriate consent.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Complete a form on our website, including the quote request form;
- Send us an email;
- Engage our business and consulting services; or
- Communicate with us in person, by correspondence or at industry events.
We may also collect limited information automatically through our website, such as IP address and browsing activity, for security and analytical purposes.
4. Purposes for Which We Use Personal Information
We collect, hold and use personal information to:
- Provide professional business and consulting services to you;
- Respond to enquiries and prepare quotes;
- Manage our client relationships and deliver ongoing support;
- Send you relevant updates or service information (you may opt out at any time);
- Comply with our legal and regulatory obligations; and
- Improve our website and services.
We will not use or disclose your personal information for purposes other than those outlined in this policy unless you have consented or we are permitted or required to do so by law.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who assist us with hosting, communications, analytics and administration, under confidentiality obligations;
- Professional advisers such as accountants, auditors and lawyers;
- Government bodies or regulators where required by Australian law.
We do not sell or rent your personal information to third parties. Where practical, we prefer to use service providers whose servers are located in Australia; however, some providers may store data overseas. Where this occurs, we take reasonable steps to ensure the recipient is bound by privacy obligations substantially similar to the APPs.
6. Data Quality and Security
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. We store information on secure systems and apply appropriate technical and organisational safeguards to protect against misuse, interference, loss and unauthorised access, modification or disclosure. When personal information is no longer required for a permitted purpose, we take reasonable steps to destroy or de-identify it in accordance with our record retention obligations.
7. Direct Marketing
We may use your contact details to send you information about our services that we believe may interest you. Every marketing communication will include a simple way to opt out, and you may also ask us at any time to stop marketing to you by emailing ceo@australianstandardfrozenfoods.online.
8. Access and Correction
You have a right, under the APPs, to request access to the personal information we hold about you and to request corrections where it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@australianstandardfrozenfoods.online. We will respond within a reasonable period. In limited circumstances permitted by law, we may decline a request and will explain why.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can configure your browser to refuse cookies, though some website features may not function properly as a result.
10. Anonymity
Where lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. However, we generally require identifying information to provide business and consulting services or prepare quotes.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at ceo@australianstandardfrozenfoods.online. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with a revised "Last updated" date.
13. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Australian Standard Frozen Foods Pty Ltd
ABN 80 701 499 005
Melbourne VIC
Email: ceo@australianstandardfrozenfoods.online
Website: https://australianstandardfrozenfoods.online